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Refund and Guarantee Policy

Generally, where there is a minor problem with the service provide, it must be Reported within 24hrs of the work taking place. Either by Phone 01332 725338 or Email

Simply Sparkle would need to inspect the affected area/s to first understand what/how the problem has occurred. If it is deemed that Simply Sparkle is at fault. simply sparkle will offer:

1. Re-clean of the effect area/s
If after the re-clean the problem is not resolved the customer would be offered a:
2. Free full clean as opposed to a refund.
However, if there are still major problems with the services that have been provided to you, you may cancel the contract with Simply Sparkle Window Cleaning.