Refund and Guarantee Policy
Generally, where there is a minor problem with the service provide, it must be Reported within 24hrs of the work taking place. Either by Phone 01332 725338 or Email firstname.lastname@example.org.
Simply Sparkle would need to inspect the affected area/s to first understand what/how the problem has occurred. If it is deemed that Simply Sparkle is at fault. simply sparkle will offer:
1. Re-clean of the effect area/s
If after the re-clean the problem is not resolved the customer would be offered a:
2. Free full clean as opposed to a refund.
However, if there are still major problems with the services that have been provided to you, you may cancel the contract with Simply Sparkle Window Cleaning.